Employer: Baoase Luxury Resort
Job description
Do you have a passion for delivering exceptional guest experiences?
Join our team in a collaborative and dynamic environment!
MAIN ROLE & RESPONSIBILITIES
• Greet guests warmly upon arrival, efficiently manage check-in and check-out with a personalized touch, accurately register guest details, and ensure they are informed about resort amenities, events, and promotions.
• Deliver exceptional service by anticipating guest needs, resolving inquiries, and personalizing their experience, while promptly addressing concerns and coordinating with other departments to ensure timely delivery of requests.
• Accurately process reservations, cancellations, and modifications, monitor room availability, prepare guest lists for arrivals and special occasions, document guest interactions, complete shift reports, and handle transactions securely following resort policies.
• Manage reservations, guest records, and financial transactions accurately while preparing daily guest lists and ensuring seamless shift handovers.
ESSENTIAL SKILLS & REQUIREMENTS
• Previous experience as a Front Office Agent
• Excellent verbal and written communication skills in English, Dutch and Spanish.
• Strong multitasking abilities with excellent attention to detail and organizational skills.
• Ability to work a flexible schedule, including weekends and holidays.
To apply, please send your resume and cover letter to [email protected].
